Privacy Policy

1. About This Policy

Shreenav Cosmetics respects your privacy and is committed to protecting personal information collected through https://shreenavcosmetics.com/. This Privacy Policy explains how information may be collected, used, stored, disclosed and protected when you browse the website, create an account, place an order, contact us or otherwise interact with our services.

2. Information We Collect

• Name, email address and mobile number.
• Billing and shipping address, city, state and PIN code.
• Account and login information.
• Order, purchase, return and customer-support information.
• Payment and transaction information necessary to process an order.
• IP address, browser/device information, pages visited, access times and similar technical information.
• Information collected through cookies and similar technologies.

3. How We Use Information

• Process and fulfil orders and payments.
• Arrange delivery and provide order updates.
• Create and manage customer accounts.
• Provide customer support and respond to enquiries.
• Process returns, cancellations and refunds.
• Improve products, website functionality and user experience.
• Prevent fraud, unauthorized access and misuse.
• Maintain accounting, taxation and business records.
• Send promotional communications where permitted and where applicable.
• Comply with legal and regulatory obligations.

4. Cookies

The website may use cookies and similar technologies to maintain sessions, remember preferences and shopping-cart information, understand website usage, improve functionality and support marketing or analytics where applicable. Browser settings may allow you to control cookies, although disabling certain cookies may affect website functionality.

5. Payments and Third Parties

Payments may be processed through third-party payment providers. Shreenav Cosmetics does not intend to store complete debit-card, credit-card, UPI or banking credentials on its own servers where the payment provider handles that information. We may use third-party providers for payments, shipping, hosting, analytics, communications, customer support, security and marketing.

6. Data Sharing

We do not intend to sell or rent personal information. Information may be shared when reasonably necessary with payment processors, courier/logistics providers, technology/service providers, professional advisers, authorities where legally required, or parties involved in a legitimate business transfer, subject to applicable law.

7. Data Security

We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction. No electronic transmission or storage method can be guaranteed to be completely secure.

8. Data Retention

Personal information may be retained for as long as reasonably necessary for order fulfilment, customer service, accounting, taxation, legal compliance, dispute resolution, fraud prevention and other legitimate business purposes. When information is no longer required, it may be deleted, anonymized or securely disposed of subject to legal requirements.

9. Privacy Rights and Grievances

Subject to applicable law and the commencement of relevant provisions, individuals may have rights concerning access, correction, deletion, withdrawal of consent and grievances relating to processing of personal data. Requests may be submitted using the contact details in this policy. India's Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 provide the relevant framework, with phased commencement provisions.

10. Children's Privacy

The website is not intended to knowingly collect personal information from children in circumstances where such collection is not permitted by applicable law. Parents or guardians may contact us if they believe a child has provided personal information improperly.

11. Third-Party Links

The website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and Shreenav Cosmetics is not responsible for third-party privacy practices or content.

12. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our services, technology, business practices or applicable law. The revised policy will be published on this page with an updated effective date.