Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions govern access to https://shreenavcosmetics.com/ and purchases made through it. By using the website or placing an order, you agree to these terms.

2. Lawful Use

• Use the website only for lawful purposes.
• Do not attempt unauthorized access or interfere with website security.
• Do not upload malware or harmful code.
• Do not use automated systems to scrape or collect data without authorization.
• Do not provide false or fraudulent information.

3. Customer Accounts

Customers must provide accurate information and protect account credentials. We may suspend or terminate accounts for suspected fraud, misuse, unauthorized activity or violation of these terms.

4. Products

The website may offer cosmetics, skincare, haircare, makeup, lip-care, fragrances, fashion and related products. Product images, colours and packaging may vary slightly from screen representations. Product availability is subject to change.

5. Cosmetic/Product Information

Customers should read product descriptions, ingredients, directions and warnings before use. Individuals may react differently to cosmetic products. Stop use and seek appropriate professional advice if an adverse reaction occurs. Website content is not medical advice.

6. Prices and Taxes

Prices may change without prior notice. Applicable taxes, shipping charges or other charges will be shown during checkout or otherwise communicated before order confirmation where applicable.

7. Pricing Errors

If a product is listed at an incorrect price due to a technical or human error, we may correct the price, contact the customer, or cancel the affected order. Amounts already paid for a cancelled order will be refunded as applicable.

8. Orders

An order is a request to purchase selected products. An order confirmation does not necessarily guarantee fulfilment. Orders may be cancelled or declined for reasons including stock unavailability, pricing/inventory errors, suspected fraud, payment issues, delivery restrictions or legal/security requirements.

9. Payments

Payments may be processed through third-party payment providers and are subject to their applicable terms. Customers must provide accurate billing and payment information.

10. Shipping and Delivery

Delivery timelines are estimates and can vary by location, stock, courier and operational conditions. Customers are responsible for providing a complete and accurate delivery address. Further details are provided in the Shipping & Delivery Policy.

11. Cancellation, Returns and Refunds

Cancellation, return and refund requests are governed by the Refund & Cancellation Policy. Nothing in these terms is intended to exclude or restrict consumer rights that cannot lawfully be excluded.

12. Promotions

Discounts, coupons and promotional offers may have additional terms, time limits, product restrictions or other conditions. Offers may be modified or withdrawn subject to applicable law.

13. Reviews and User Content

Where reviews or other user-generated content are permitted, submissions must be genuine, lawful, relevant and non-infringing. We may remove content that violates these requirements. By submitting content, you grant a non-exclusive right to use it for legitimate business and promotional purposes, subject to applicable law.

14. Intellectual Property

Website text, logos, images, graphics, designs, software, videos and other materials may be protected by intellectual-property laws. They may not be copied, modified, distributed or commercially exploited without appropriate authorization.

15. Third-Party Services

Third-party payment, logistics, social-media and other services may have separate terms and policies. Shreenav Cosmetics is not responsible for third-party websites or services.

16. Privacy

Use of the website is also governed by the Shreenav Cosmetics Privacy Policy.

17. Website Availability

We aim to keep the website available but do not guarantee uninterrupted or error-free operation. Maintenance, technical problems or circumstances beyond our control may affect availability.

18. Limitation of Liability

To the extent permitted by applicable law, Shreenav Cosmetics is not responsible for losses arising from temporary website unavailability, third-party service delays, incorrect customer information or circumstances beyond reasonable control. Nothing excludes liability that cannot legally be excluded.

19. Force Majeure

We are not responsible for delays caused by events beyond reasonable control, including natural disasters, severe weather, government restrictions, strikes, transportation disruption, public emergencies, infrastructure failures or similar events.

20. Indemnification

To the extent permitted by law, customers are responsible for claims or losses arising from unlawful use, violation of these terms, misuse of the website/products, infringement of third-party rights or fraudulent activity.

21. Termination

We may suspend or terminate website or account access where reasonably necessary for violations, suspected fraud, unauthorized activity, security or legal reasons.

22. Governing Law

These Terms & Conditions are governed by the applicable laws of India. Subject to applicable law, disputes shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the business.

23. Changes to Terms

These Terms may be updated from time to time. Updated terms will be published on this page with a revised effective date.