1. Order Processing
Orders are processed after successful placement and payment confirmation, subject to product availability and verification. Processing may include order verification, packing and handover to the delivery partner.
2. Delivery Locations
Delivery is available only to locations supported by the website's logistics partners. Availability may depend on PIN code, courier service, product and operational limitations.
3. Estimated Delivery Time
Estimated delivery time may vary by location, product availability and courier. The applicable estimate may be shown during checkout, order confirmation or shipping notification. Estimates are not guaranteed unless expressly stated.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout or before order confirmation. Free-delivery promotions may be offered subject to their terms.
5. Tracking
Where tracking is available, tracking information may be provided after dispatch. It may take some time to become active after handover to the courier.
6. Delivery Address
Customers are responsible for providing complete and accurate delivery information. Delays or failed delivery caused by incorrect or incomplete information supplied by the customer are the customer's responsibility.
7. Failed Delivery
Delivery may fail if the recipient is unavailable, the address is incorrect/incomplete, the customer cannot be contacted, the PIN code is not serviceable, the customer refuses delivery or other delivery conditions prevent completion.
8. Delays
Delays may occur due to courier operations, weather, public holidays, transportation disruption, high order volumes, incorrect information, natural disasters, government restrictions, technical issues or other circumstances beyond reasonable control.
9. Damaged or Tampered Package
Customers should inspect the package where reasonably possible. If a package is significantly damaged or tampered with, take photographs/videos and contact Shreenav Cosmetics promptly. Claims will be handled under the Refund & Cancellation Policy.
10. Wrong or Missing Product
Customers should contact us promptly with the Order ID, customer details and photographs/videos of the package and product. After verification, the issue will be handled under the Refund & Cancellation Policy.
11. Multiple Shipments
Products in one order may be dispatched separately depending on stock, fulfilment arrangements and logistics. Customers may therefore receive more than one shipment.
12. Cash on Delivery
Where available, Cash on Delivery may be subject to location, product and order-value restrictions. The customer must pay the applicable amount to the delivery partner at delivery.
13. International Shipping
Unless specifically offered, this policy applies to serviceable domestic delivery locations. If international shipping is introduced, separate charges, customs, taxes and import requirements may apply.
14. Delivery Confirmation
Delivery status may be based on confirmation from the applicable courier. If an order is incorrectly marked delivered, contact us promptly with the Order ID.
15. Cancellation After Dispatch
Once an order has been dispatched or handed to the courier, cancellation may not be possible. Refer to the Refund & Cancellation Policy for cancellation and refund conditions.
16. Unforeseen Circumstances
Shreenav Cosmetics is not responsible for delivery delays caused by circumstances beyond reasonable control, but will make reasonable efforts to minimize disruption and resume delivery operations.
17. Contact
Shreenav Cosmetics
Proprietor: Rubi Pandey
Email: shreenavcoshmetics@gmail.com
Website: shreenavcosmetics.com
Registered Address: Building No./Flat No. 628/1432, Madhu Pandey, Balia, Near DAV School, Sanalpur, Baleswar, Odisha – 756056, India